🚨 What now? energy problems

No annual statement, power outage, supplier bankrupt, advance recovered — what do you do?

• Annual statement not receivedYour supplier must send an annual statement within 6 weeks of contract end or meter reading. Not received? We give the 3-step plan + letter.
• Power outage — recovering damagesYes, sometimes. The Netcode gives you a fixed compensation for longer outages + the right to additional damages on serious fault. Here is the schedule.
• Energy supplier bankruptYou will NEVER lose power. A backstop supplier takes over automatically and you keep all consumption rights. We map the steps.
• Advance recovered after switchA final statement (after switching) must be correct within 6 weeks — not "forgotten" advances popping up months later. Here are your rights and the dispute letter.
• Final statement is incorrectWrong final statement = suspend payment + formal dispute + Geschillencommissie. We explain the process and provide the letter.
• Meter reading is wrongIncorrect reading = right to revision based on actual reading. We give the 4-step plan + dispute letter.
• Supplier won't respondNo response within 6 weeks = direct GCE right. Meanwhile: suspend advance + build file. Plan + escalation letter.
• Smell of gas at home — what nowAct safely first (call, ventilate, no flames), then claim repair. This is an acute safety topic — not an email matter. We give the emergency protocol.
• Solar panels not feeding backThree links: panels → inverter → meter/supplier. We give the 4-step elimination diagnosis + claim route.
• Energy contract after death — what nowQuick action saves 2-4 weeks of advance. We give the 5-step protocol for heir or executor.
• Moved — supplier did not transferTwo scenarios: you didn't notify the move (old contract keeps running) or the supplier blundered (your request lost). We map both routes.
• Energy allowance not receivedRequest in writing, object within 6 weeks of refusal. Thresholds vary per municipality — objections often succeed.
• Apply to Energy Emergency FundApplication takes 15-30 minutes, free. Threshold: energy > 8-10% of income. We give the 4-step plan + documents needed.
• Can't pay energy bill — collectionFour parallel options: payment plan, Emergency Fund, municipal debt help, energy allowance. Plus: collection fees often disputable.
• Forced gas-free — costsWcw 2025 requires affordability test + financing. Input via municipal execution plan. Objection at court possible.
• Insulation installer did bad workBW 7:750 + 7:759 (works contract): right to repair or replacement. Building Code + ISDE minimum requirements as leverage. €19 letter.
• Energy label is wrongObject to the EP advisor within 6 weeks. Condition: suspected calculation error or wrong measurements. Second measurement free if advisor errs.
• ISDE subsidy refusedObject to RVO within 6 weeks. Success rate on administrative error: 60-80%. 5 typical refusal grounds + defense.
• Energy-saving obligation auditDon't panic. Gather: eLoket report, EML checklist per implemented measure + invoices. Insufficient: chance for remediation + tailored arrangement.
• Warmtefonds refused3 typical refusals + defense. 6-week objection window. Alternatives: regular loan, municipal, or split financing.