My energy supplier went bankrupt — what happens now and what should I do?
You will NEVER lose power. A backstop supplier takes over automatically and you keep all consumption rights. We map the steps.
Under the Energy Act 2024 + the backstop rules for small users, on supplier bankruptcy a backstop supplier is assigned by ACM within hours. Supply continues uninterrupted; within 6 weeks you receive a new contract at model tariff. What to do: (1) don't rush; (2) check email/post for backstop supplier name; (3) verify your choice — you do NOT have to stay with the backstop and can switch to any supplier without penalty; (4) demand refund of any overpaid advances from the bankrupt supplier (file claim with the trustee). Accumulated net-metering and feed-in credit transfer reasonably — but dispute where needed.