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My statement's meter reading is wrong — what do I do?

DIRECT ANSWER

Incorrect reading = right to revision based on actual reading. We give the 4-step plan + dispute letter.

Reviewed by FFCheck-redactie · Last reviewed 2026-05-28

First check: compare the reading on your statement with (a) an up-to-date photo of your meter, (b) earlier supplied readings, (c) what's in the smart-meter portal. Common discrepancies: estimated reading despite a smart meter, electricity/gas readings swapped, decimal errors. Plan:

  1. take a photo with date-time stamp
  2. communicate the actual reading + photo via portal or letter
  3. demand a revised statement within 14 days
  4. on refusalformal dispute + Geschillencommissie. During dispute: pay only the undisputed portion.

Related

Final statement is incorrectWrong final statement = suspend payment + formal dispute + Geschillencommissie. We explain the process and provide the letter.Final-statement dispute letter Suspend payment obligation and force a correct revision. With the right legal references + GCE complaint announcement. €19.Can supplier estimate my meter readingWith a smart meter: never. With a traditional meter only if you don't supply a reading. Estimate against your interest? Right to revision ba…

Sources

Updated: 2026-05-28

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