FFCheckEnergieCheck
NLEN

My annual statement has not arrived — what do I do?

Your supplier must send an annual statement within 6 weeks of contract end or meter reading. Not received? We give the 3-step plan + letter.

The Energy Act 2024 requires your supplier to send an annual statement within 6 weeks of meter reading (or contract end). Not received? Step 1: check spam + supplier portal. Step 2: send a written reminder with 14-day deadline. Step 3: on non-response, formal notice + announce a GCE complaint. No reply within 8 weeks of complaint? Escalate to ACM. Important: while no statement is issued, the supplier may not adjust your advance — keep paying the old amount.

Step-by-step

  1. Check portal + spam — Log into your supplier portal and check the "Invoices" or "My statements" page. Also check spam — statements often get filtered.
  2. Send written reminder — Request the annual statement in writing (email or letter), with a reasonable 14-day deadline. Keep the confirmation.
  3. Formal notice of default — On non-response: send a formal notice of default under BW 6:81 jo. Energy Act, announcing a complaint to the Geschillencommissie Energie.
  4. File at Geschillencommissie — No reply within 8 weeks of complaint? Officially file via degeschillencommissie.nl. Costs €52.50 (consumer).

Related

Final statement is incorrectWrong final statement = suspend payment + formal dispute + Geschillencommissie. We explain the process and provide the letter.Can supplier raise monthly advanceYes — but only if your actual consumption (or tariffs) rose significantly, and only with proper substantiation. Unreasonable hikes you can r…Annual statement formal notice The Energy Act requires your supplier to issue an annual statement within 6 weeks. We draft the formal notice with a 14-day deadline — send-…Where to complain about energy supplier4 routes, in this order: supplier itself → Geschillencommissie Energie → ACM → civil court. We explain which route, when and at what cost.

Sources

Updated: 2026-05-28

Other FFCheck pillars

PrivacyCheckForce any Dutch company to delete youReisclaimEU 261 flight-delay €250–€600 claimsKlachtenFormal complaint letters that landBelastingCheckWOZ, IB and toeslagen bezwaar
Fix-it guarantee

Not happy? We regenerate the PDF free — no questions.

PDF in your inbox

Within 60 seconds of payment. With VAT invoice.

Registered Dutch company

VAT + Chamber of Commerce on every invoice. Fully VAT-compliant.

KvK 82724822 BTW NL003722987B94