📞 Who to contact for energy

Geschillencommissie Energie, ACM, Kifid, civil court — who handles what?

• Where to complain about energy supplier4 routes, in this order: supplier itself → Geschillencommissie Energie → ACM → civil court. We explain which route, when and at what cost.
• Geschillencommissie Energie — how it works€52.50 fee, binding ruling, processing ~4-6 months. Consumer success rate is high. We explain procedure and strategy.
• ACM — complaint about energy supplierACM (Authority Consumer & Markets) structurally enforces the Energy Act. No individual damages — but policy enforcement. We explain when ACM is useful.
• Kifid vs GCE vs ACM — which bodyKifid for financial disputes (insurance, mortgage), GCE for energy contracts + grid, ACM for structural market breaches. Here is the map.
• Consuwijzer or ACMConsuwijzer is consumer info + reporting desk; ACM is the regulator. One records your case, the other enforces the law. We clarify.
• Dutch Data Protection Authority (energy)For privacy or data breaches (smart-meter detail data, sharing without consent, access refusal): the DPA. Not for tariff or billing complaints.
• Does an energy ombudsman existNo separate energy ombudsman as in Belgium. In the Netherlands the Geschillencommissie Energie is the equivalent mediator — we map the difference.
• Police report — energy fraudFor identity theft, fake contracts in your name, phishing with financial loss, or aggressive scam: file a report. We explain where and when.
• Juridisch Loket for energyJuridisch Loket is a free triage desk for all legal questions — including energy. A good start when your case exceeds a normal complaint procedure.
• RVO eLoket — energy mattersRVO eLoket (mijn.rvo.nl) is the central digital desk for ISDE, EIA, MIA, SDE++, energy-saving duty. Scope explained.
• Municipal energy coachTrained volunteers at municipality. Free home visit, advice + independent quotes. Not in every municipality — alternative explained.
• Where for housing-corp tenantFirst corp customer service + tenant organisation. Then Rent Tribunal (rent/EPV) or Housing Disputes. 3-step route explained.