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Where can I complain about my energy supplier?

DIRECT ANSWER

4 routes, in this order: supplier itself → Geschillencommissie Energie → ACM → civil court. We explain which route, when and at what cost.

Reviewed by FFCheck-redactie · Last reviewed 2026-05-28

For complaints about your energy supplier the route is:

  1. Supplier itselfwritten complaint, reasonable deadline (max 6 weeks for substantive reply)
  2. Geschillencommissie Energie (degeschillencommissie.nl)only after 6 weeks no reply or unsatisfactory answer, costs €52.50, binding ruling
  3. ACM (acm.nl/loket)for structural Energy Act/Netcode breaches, not for individual damages
  4. Civil courtfor claims > €25,000 or when other routes fail. For grid operator issues (connection, outage damages) GCE is also competent. For privacy/GDPR complaints on smart meters: Dutch DPA.

Related

Geschillencommissie Energie — how it works€52.50 fee, binding ruling, processing ~4-6 months. Consumer success rate is high. We explain procedure and strategy.ACM — complaint about energy supplierACM (Authority Consumer & Markets) structurally enforces the Energy Act. No individual damages — but policy enforcement. We explain when ACM…Annual statement not receivedYour supplier must send an annual statement within 6 weeks of contract end or meter reading. Not received? We give the 3-step plan + letter.Geschillencommissie complaint draft We draft the complaint file for your Geschillencommissie case — with timeline, substantiation and the relief sought. €19.

Sources

Updated: 2026-05-28

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