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Filing a complaint with ACM — when can you and what does ACM do?

DIRECT ANSWER

ACM (Authority Consumer & Markets) structurally enforces the Energy Act. No individual damages — but policy enforcement. We explain when ACM is useful.

Reviewed by FFCheck-redactie · Last reviewed 2026-05-28

ACM is the energy market regulator. A report at ACM (acm.nl/loket) is useful when:

  1. a supplier structurally breaches the Energy Act (unfair terms, misleading sales, backstop refusal)
  2. a grid operator breaches statutory duties (disconnection, outage compensation)
  3. a vendor uses aggressive sales tactics. ACM does NOT pay damages and does not rule on individual disputes — that's GCE's role. But ACM can impose fines, issue warnings, and your report builds the case. For individual damages: supplier → GCE → civil court. For systemic issues: ACM. Often combine both.

Related

Where to complain about energy supplier4 routes, in this order: supplier itself → Geschillencommissie Energie → ACM → civil court. We explain which route, when and at what cost.Geschillencommissie Energie — how it works€52.50 fee, binding ruling, processing ~4-6 months. Consumer success rate is high. We explain procedure and strategy.Kifid vs GCE vs ACM — which bodyKifid for financial disputes (insurance, mortgage), GCE for energy contracts + grid, ACM for structural market breaches. Here is the map.

Sources

Updated: 2026-05-28

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