Filing a complaint with ACM — when can you and what does ACM do?
ACM (Authority Consumer & Markets) structurally enforces the Energy Act. No individual damages — but policy enforcement. We explain when ACM is useful.
ACM is the energy market regulator. A report at ACM (acm.nl/loket) is useful when: (a) a supplier structurally breaches the Energy Act (unfair terms, misleading sales, backstop refusal); (b) a grid operator breaches statutory duties (disconnection, outage compensation); (c) a vendor uses aggressive sales tactics. ACM does NOT pay damages and does not rule on individual disputes — that's GCE's role. But ACM can impose fines, issue warnings, and your report builds the case. For individual damages: supplier → GCE → civil court. For systemic issues: ACM. Often combine both.