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Consuwijzer or ACM — where to go with your energy complaint?

Consuwijzer is consumer info + reporting desk; ACM is the regulator. One records your case, the other enforces the law. We clarify.

Consuwijzer (consuwijzer.nl) is ACM's consumer-information desk. A report at Consuwijzer feeds ACM signal data to spot structural issues — but it is NOT an individual complaint procedure. For your own damages/refund: supplier → Geschillencommissie. For systemic market breaches (unfair terms, aggressive sales, backstop refusal): report at Consuwijzer. ACM uses Consuwijzer aggregates for enforcement decisions and public warnings. A Consuwijzer report is free, takes 5 minutes, and complements your individual complaint. Best impact: always combine Geschillencommissie (your case) + Consuwijzer (market signal).

Related

Where to complain about energy supplier4 routes, in this order: supplier itself → Geschillencommissie Energie → ACM → civil court. We explain which route, when and at what cost.ACM — complaint about energy supplierACM (Authority Consumer & Markets) structurally enforces the Energy Act. No individual damages — but policy enforcement. We explain when ACM…Kifid vs GCE vs ACM — which bodyKifid for financial disputes (insurance, mortgage), GCE for energy contracts + grid, ACM for structural market breaches. Here is the map.

Sources

Updated: 2026-05-28

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