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When to file with the Dutch DPA about your energy supplier?

DIRECT ANSWER

For privacy or data breaches (smart-meter detail data, sharing without consent, access refusal): the DPA. Not for tariff or billing complaints.

Reviewed by FFCheck-redactie · Last reviewed 2026-05-28

The Dutch DPA enforces GDPR and is competent for GDPR complaints about energy suppliers and grid operators. Complaints that genuinely belong with the DPA:

  1. smart-meter detail data unlawfully requested or shared
  2. GDPR access request (art. 15) unanswered or badly answered within 1 month
  3. marketing consent for energy coach or app improperly collected
  4. data breach at the supplier not or late notified to you. File: klacht.autoriteitpersoonsgegevens.nl — free, 6-12 months. The DPA does NOT award individual damages — for damages: BW + civil court is the route, using the DPA ruling as evidence.

Related

Can supplier share my consumption dataOnly with explicit consent and for a specific purpose. Limited anonymised statistical sharing is allowed. We explain rights and opt-out.Is the smart meter privacy-safeDetailed readings could in theory reveal presence patterns. In practice this is tightly walled since 2018. Here what the DPA and grid operat…Where to complain about energy supplier4 routes, in this order: supplier itself → Geschillencommissie Energie → ACM → civil court. We explain which route, when and at what cost.

Sources

Updated: 2026-05-28

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