Broken street light — where to report?
On broken lamppost or street light: (1) Note mast number on sticker on pole (small digits, often at eye level). (2) Report to city: Amsterdam 14 020 or meldingen.amsterdam.nl. Outside Amsterdam: 14 + area code or city website “public space reports”. (3) Describe outage: light off, flickering, on during day, physically damaged. (4) Ask expected repair time: small lamp replacement 3-7 working days, network defect 1-4 weeks. (5) Follow up with reference number if repair pending > 10 working days. City coordinates; grid operator does network repair. Sometimes lights burn during day to find defects — not a fault.
Step by step
- 1Note mast numberSticker on pole. Can't find? Describe location (street, nearest address, landmark).
- 2Report via cityOnline: meldingen.amsterdam.nl (Amsterdam). Phone: 14 020. Other city: 14 + area code.
- 3Describe what's wrongCompletely off? Flickering? On during day? Physically damaged (hit by car)? Helps city plan better.
- 4Ask waiting timeStandard 3-10 working days for lamp replacement. On network defect (multiple lights out): up to 4 weeks.
- 5Follow up on delayNothing after 10 working days? Call back with reference number. Multiple lamps broken: reporting together raises priority.
All contacts
Frequently asked questions
Should I replace the lamp myself?
No, only city or grid operator may repair public lighting. Doing yourself = punishable + dangerous (high voltage).
Why are lights on during the day?
Sometimes technicians keep lights on during day to find faults. No action needed — usually back to normal within 24-48h.
What if multiple lamps are broken?
Mention all numbers in one report. Big outages resolved combined — sometimes within 1 day (major grid defect).
Sources
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