Power outage — what to do?
On power outage stay calm + systematic: (1) Check your meter cabinet first: maybe only your fuse tripped (flip up). (2) Neighbours also without power? Area outage. Check gasenstroomstoringen.nl for local outage info. (3) Call 0800 9009 — free, 24/7, routes to grid operator (Liander, Stedin, Enexis). DON'T call 112. (4) Unplug devices — prevents damage at re-energise (surge). (5) Limit phone use: heavy calling loads network + emergency calls fail. (6) Long-duration tips: blankets, close windows + doors, don't open fridge (4h still cold), tealights fire-safe. (7) >4 hour outage: claim compensation from grid operator — standard €35-95 per day depending duration.
Step by step
- 1Check meter cabinet at homeIs only your own fuse out? Flip it up. Recurring tripping = call electrician.
- 2Check area statusCall neighbours or open gasenstroomstoringen.nl. Not just you = big outage.
- 3Call 0800 9009Free, 24/7. Give address. Routed to your grid operator (Liander/Stedin/Enexis).
- 4Unplug + limit callsProtect devices from surge at restart. No unnecessary phone calls — loads network + emergency lines.
- 5Outage >4h: claimStandard grid operator compensation on outage >4 hours (~€35-95/day). Apply via grid operator portal.
All contacts
Frequently asked questions
Can I use candles?
Yes, if fire-safe (fixed spot, ventilation, not under objects). Tealights safer than big candles. Keep extinguisher or water bucket nearby.
How do I know if it's the whole street?
Ask neighbours or check gasenstroomstoringen.nl. Big outage: also city website + neighbourhood WhatsApp.
Will I get compensation?
On long interruption (>4h households, >8h businesses): standard grid operator compensation €35-95/day. Claim via operator portal.
Sources
🔎 Common search queries
Recognise your own search? Our answer above covers all of these variants.
- “power outage 0800-9009 NL”
- “compensation power outage 4 hours”
- “Liander Stedin Enexis grid operator”
- “power back up tips home”
- “electricity fuse trip check”