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Can my energy supplier disconnect me while I am on holiday?

DIRECT ANSWER

Not automatically. The disconnection procedure requires repeated written contact attempts. Delivery during holidays can be procedurally invalid — giving you a defense.

Reviewed by FFCheck-redactie · Last reviewed 2026-05-28

The small-user disconnection rules require the supplier to

  1. send a reminder,
  2. a written notice with at least 14 days,
  3. offer a payment plan,
  4. refer to debt help. During your absence that procedure cannot have been validly followed if you had no chance to respond. Winter (Oct 1 — Apr 1) disconnection of vulnerable households is banned outright. On sudden disconnection during your absence: demand immediate reconnection via formal notice, claim damages for spoiled food/broken devices, and file complaints with GCE + ACM.

Tip: for longer absences ask your supplier to flag absence-mode for collection communications.

Related

Can supplier disconnect without noticeNo. Disconnection requires written notice, a reasonable payment window, and — during winter — strict conditions. We explain the procedure.Where to complain about energy supplier4 routes, in this order: supplier itself → Geschillencommissie Energie → ACM → civil court. We explain which route, when and at what cost.Power outage damage claim Damage claim under Netcode + BW 6:174/6:162 — for spoiled food, broken devices, and additional damages. With the right legal articles. €19.

Sources

Updated: 2026-05-28

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