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Damaged by a power outage? Send the claim to your grid operator

Damage claim to your grid operator (general terms, BW 6:174/6:162) — for spoiled food, broken devices and other property damage. Whether you are compensated is decided by the grid operator or De Geschillencommissie. €19.

Updated: 2026-05-28Reviewed by FFCheck-redactie

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Mind the deadlineReport your damage as soon as possible and at the latest within 12 weeks to your grid operator (art. 16.5 general terms for small connections 2026). The standard compensation (from 4 hours of outage, not for maintenance announced in time) is paid automatically within 6 months.

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Power outage — recovering damagesYes, sometimes. For an outage of 4 hours or more your grid operator usually pays a fixed compensation automatically (Systeemcode elektriciteit); other damage you report yourself…Where to complain about energy supplier4 routes, in this order: supplier itself → Geschillencommissie Energie → ACM → civil court. We explain which route, when and at what cost.

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