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Can my energy supplier disconnect me without warning?

DIRECT ANSWER

No. Disconnection requires written notice, a reasonable payment window, and — during winter — strict conditions. We explain the procedure.

Reviewed by FFCheck-redactie · Last reviewed 2026-05-28

Under the Energy Act 2024 + the small-user disconnection rules, before cut-off the supplier must:

  1. send a payment reminder,
  2. a written notice with at least 14 days,
  3. offer a payment plan,
  4. refer you to debt assistance on non-payment. During winter (Oct 1Apr 1) disconnection of households with young children or medical equipment is in principle prohibited, unless fraud. Disconnected without these steps? Demand immediate reconnection via formal notice and file complaints with ACM AND Geschillencommissie Energie.

Related

What is the Energy Act 2024The Dutch Energy Act 2024 replaces the old Gas Act and 1998 Electricity Act and gives you, as a consumer, stronger rights — against price hi…Where to complain about energy supplier4 routes, in this order: supplier itself → Geschillencommissie Energie → ACM → civil court. We explain which route, when and at what cost.Can supplier raise monthly advanceYes — but only if your actual consumption (or tariffs) rose significantly, and only with proper substantiation. Unreasonable hikes you can r…

Sources

Updated: 2026-05-28

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