Who to contact
Which body handles your complaint? ILT, Geschillencommissie, ACM, Kifid, SGR, ECC Netherlands — with direct contact info.
All 5 topics
ILT — Dutch Aviation AuthorityThe Inspectie Leefomgeving en Transport (ILT) is the Dutch supervisor for EU 261/2004. Online complaints are free and binding for airlines.Read Geschillencommissie Reizen (Travel Disputes Committee)The Travel Disputes Committee is the independent body for package-tour disputes (TUI, Corendon, Sunweb, etc.). €52.50 filing cost. Binding advice.Read ACM — Dutch Authority for Consumers and MarketsThe ACM supervises unfair commercial practices — think misleading prices, broken promises, opaque terms. Reports are free, can be anonymous, and may lead to enforcement decisions.Read Kifid — Financial Services Complaints InstituteKifid is the independent body for complaints about financial service providers — including travel insurers. €50 filing fee, decision usually within 6 months, binding up to €100,000.Read SGR — Travel Funds Guarantee FoundationSGR is the Dutch guarantee scheme for package tours. If your SGR-certified tour operator goes bankrupt before, during, or after your trip — SGR pays your money or repatriation.Read