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Email from my energy supplier — phishing or real?

DIRECT ANSWER

Energy phishing peaks around annual-statement season and price crises. We give 7 red flags + what to do if you already clicked.

Reviewed by FFCheck-redactie · Last reviewed 2026-05-28

7 red flags of energy phishing:

  1. sender domain wrong ("vattenfall-betalingen.com" not "vattenfall.nl")
  2. urgent threat ("your connection will be cut off tomorrow")
  3. asks for login/password/IBAN via link
  4. unexpectedly high or low statement
  5. generic greeting ("Dear customer")
  6. link points to bit.ly or fake domain (hover first)
  7. demands payment via gift cards, crypto or foreign bank transfer. What to do: do NOT click. Log directly into the official portal/app — if the message is real it will be there. Report phishing to your supplier AND to fraudehelpdesk.nl. Already clicked or paid? Call your bank immediately, block your card, report to police.

Related

Is a door-to-door energy offer safeOften not. Door-to-door energy sales is a red flag. You always have 14 days to back out — we explain rights and the cooling-off process.Is switching via comparison site safeMostly yes, but not all comparison sites show all suppliers. We explain what to watch for and how to judge the "best" deal honestly.Where to complain about energy supplier4 routes, in this order: supplier itself → Geschillencommissie Energie → ACM → civil court. We explain which route, when and at what cost.

Sources

Updated: 2026-05-28

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