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A door-to-door energy seller knocked — is this a safe offer?

DIRECT ANSWER

Often not. Door-to-door energy sales is a red flag. You always have 14 days to back out — we explain rights and the cooling-off process.

Reviewed by FFCheck-redactie · Last reviewed 2026-05-28

Door-to-door energy sales is more strictly regulated since 2024 after repeated deception ("we're checking your meter", "we're here for the grid operator"). Red flags:

  1. seller asks for your contract or EAN code
  2. says "your old supplier sent us"
  3. wants you to sign or install an app on the spot
  4. impersonates government or grid operator.

Your rights ALWAYS: 14-day cooling-off on off-premises sales (BW art. 6:230o); right to written confirmation; cancel via simple email or web form. Already signed? Send a written revocation within 14 days ("I rescind the contract"). No reason required — just proof of sending.

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Sources

Updated: 2026-05-28

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