Art. 11 — priority and additional rights for PRM passengers

Article 11 of EU 261/2004 gives persons with disabilities, their companions and unaccompanied minors priority in all Art. 9 care and Art. 8 re-routing. Additionally, Regulation (EC) 1107/2006 governs airport assistance.

Who falls under Art. 11? Persons whose mobility is reduced — physical, sensory (sight and hearing), cognitive — or by age (elderly) or pregnancy (advanced). Plus: companions, assistance dogs, and unaccompanied minors (UM/UMNR).

What "priority" means:

• Priority in care — meals, hotel, transport first (Art. 9(3)). No waiting in the same queue as regular passengers.
• Priority in re-routing — offered first, with equivalent arrival time (Art. 8 + Art. 11).
• No loss of compensation for PRM status — Art. 7 applies unmodified.

EU 1107/2006 — additional rights: free airport assistance (no charge, preferably notify 48 hours ahead but last-minute possible), specialised transport at airport, help boarding/disembarking, free transport of mobility devices (wheelchair, mobility scooter). For damaged mobility devices: no application of the Montreal limit — full replacement value (recent case law).

Practical claiming: if you had PRM status and the carrier didn't respect it (no priority given, mobility device damaged, no timely assistance), explicitly include this in your Art. 7 claim. ILT and EU-CPC both receptive to PRM complaints.