Kifid complaint (financial institution) — template + procedure

See our article Kifid. Procedure steps: (1) Complaint to institution mandatory first step. Demand adequate response within 6 weeks. (2) Dissatisfied or no response: Kifid complaint within 1 year of institution's response. (3) Mediation by Kifid ombudsman — free. (4) Disputes Committee gives binding decision on failed mediation. (5) Appeal at Appeals Committee for cases >€100,000. Template content complaint: your identification, financial institution + product, chronology + prior complaint-resolution, GDPR aspect if privacy element, requested outcome (compensation, rectification, contract adjustment), evidence attachments. Costs: €50 registration fee (refund if you win), proceedings otherwise free. Tip: kifid.nl has online complaint portal — pre-screening determines if your case belongs at Kifid. Combination with AP: on privacy aspect parallel AP complaint (Kifid for damages/financial, AP for enforcement). Our AP complaint generator. Notable Kifid rulings: BKR registration disputes, mortgage fraud claims, investment-advice errors — all also GDPR-relevant.