🛡️SafetyUpdated: May 2026

☎️ Unwanted telemarketing or phone scam — what can I do?

Direct answer

On unwanted sales calls: (1) Right to object: clearly say “I want you to never call me again”. Companies must immediately remove from call list (ACM enforcement). (2) Companies may only call if you're a customer or gave consent — only for similar products during 3 years after last contact. (3) Block the number on your phone. (4) Spoofing or fraud: report to Fraudehelpdesk 088 786 7372 + police. (5) Phone contract: 14 days cooling off, cancel by email. (6) ACM complaint: consuwijzer.nl/telemarketing for formal complaint. Old Bel-me-niet register is abolished — use the rights above now.

Right

Object verbal/written

Complaint

ACM ConsuWijzer

Spoofing

Fraudehelpdesk

Step by step

1
Clearly say “No”
“I want you to never call me again”. Hang up. Companies must now immediately remove from list.
2
Block the number
On smartphones (iOS/Android) you can block numbers. Prevents repeats.
3
Give NO data
Never bank details, BSN, DigiD codes or passwords by phone. Real agencies don't ask this.
4
Report violation
Persistent: complaint at consuwijzer.nl. Spoofing: Fraudehelpdesk + police.
5
Cancel phone contract
14 days cooling off from signing. Send email to company with cancellation. Keep proof.

All contacts

ACM ConsuWijzerComplaints + template letters

For formal complaint

🔗 consuwijzer.nl/telemarketing

FraudehelpdeskSpoofing + bank helpdesk fraud

On suspected scam

📞 088-786 7372 🔗 fraudehelpdesk.nl

Politie spoofing-meldpuntFor identity misuse

For large damage

📞 0900-8844 🔗 politie.nl

Is Dit Veilig? bankhelpdesk-fraudeCheck suspect number

For verification

🔗 ffcheck.nl/is-dit-veilig/bankhelpdeskfraude

Frequently asked questions

Who may call me?

Companies only with your consent OR if you've been customer in past 3 years, only for similar products. Otherwise = violation.

How do I remove my number from list?

Exercise right to object during call or via formal letter/email. Template at consuwijzer.nl.

What to do on fake bank calls?

Hang up. Call bank via official number on card or website. Report to Fraudehelpdesk. Bank NEVER calls with urgent transfer request.

Sources

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