Ghost invoice or fake invoice — what to do?
On ghost invoice (invoice without underlying agreement, often disguised as offer): (1) DON'T pay. (2) Reply in writing: ask sender for proof of valid agreement. No contract = owe NOTHING. (3) Report to Fraudehelpdesk: 088 786 7372. They collect reports + warn others. (4) Keep evidence: invoice, correspondence, proof you didn't order. (5) Already paid? Call bank immediately for chargeback (within 14 days 30% success, after barely). (6) Sender threatens bailiff? Don't ignore, reply in writing “no contract, provide proof” — bailiff can't enforce without judgment. Acquisition fraud is criminal.
Step by step
- 1Check if it's an offerSome “invoices” are disguised offers — paying = signing contract. Read fine print.
- 2DON'T pay, reply in writingEmail: “Request proof of valid agreement. No proof within 14 days, I consider this acquisition fraud.”
- 3Report to FraudehelpdeskForm at fraudehelpdesk.nl or call 088 786 7372. Helpdesk warns other consumers.
- 4Keep everythingInvoice, correspondence, your written reply. For dispute in court: this is your file.
- 5Reclaim money if paidCall bank immediately for chargeback. For > €500: written request. Inform Fraudehelpdesk payment was made.
All contacts
Frequently asked questions
Is sending ghost invoices criminal?
Yes. Deception + acquisition fraud forbidden under art. 326d Criminal Code. Victim can pursue civil + criminal.
What if they keep threatening?
Don't give in. Report every threat to Fraudehelpdesk + send copy to police. Bailiff cannot enter without court ruling.
Does this also apply to email invoices?
Yes, same rules for digital invoices. Only pay after verifying there's a real agreement.
Sources
🔎 Common search queries
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