💰MoneyUpdated: May 2026

💳 Scammed via Marktplaats — where do I report it?

Direct answer

Scammed on Marktplaats? Take these three actions immediately: (1) Call your bank for SEPA Recall — ING 020-228 8888, Rabobank 088-246 2015, ABN AMRO 0900-0024. Within 24 hours a transfer can still be reversed. (2) File online police report at politie.nl/aangifte. (3) Report to Fraud Helpdesk at 088-786 7372 or fraudehelpdesk.nl. Keep all screenshots of the Marktplaats profile, chat, and payment proof.

First call

Your bank

Report

politie.nl + Fraudehelpdesk

Recovery

~15% odds

Step by step

1
Stop all contact
Block the scammer. Stop replying or threatening, don't pay extra fees. Screenshot everything before blocking.
2
Collect evidence
Screenshots of the Marktplaats ad + profile, chat (both Marktplaats and WhatsApp), payment proof, transaction ID, phone/IBAN of scammer.
3
Call your bank (SEPA Recall)
Within 24 hours of transfer your bank may reverse the transaction (SEPA Recall). Call your bank's fraud line immediately.
4
Online police report
Via politie.nl/aangifte (English option available). You get a report number — needed for insurance or platform claims.
5
Report to Fraud Helpdesk
Not to recover your money but so others are warned. They log the scammer in their database.
6
Complaint to Marktplaats
Report the account via Marktplaats Help Center so the profile is removed. With Marktplaats Shipping Service: claim through their protection scheme.

All contacts

Politie aangifte (online)Official fraud report

Always — foundation for all other steps

📞 0900-8844 🔗 politie.nl/aangifte

FraudehelpdeskCentral reporting + advice

For advice and database registration

📞 088-786 7372 🔗 fraudehelpdesk.nl

ING fraude-lijn (24/7)For ING accounts

Right after transfer for SEPA Recall

📞 020-228 8888 🔗 ing.nl/veilig-bankieren

Rabobank fraude-lijnFor Rabobank accounts

Immediately for transaction blocking

📞 088-246 2015 🔗 rabobank.nl/particulieren/veilig-bankieren

ABN AMRO fraude-lijnFor ABN AMRO accounts

Right after suspicious transaction

📞 0900-0024 🔗 abnamro.nl/nl/prive/veiligbankieren

Marktplaats HelpcenterReport account/scammer

For profile removal

🔗 help.marktplaats.nl

Frequently asked questions

Will Marktplaats refund me?

Only when using Marktplaats Shipping Service. For direct iDEAL/bank transfer without shipping service: Marktplaats isn't a party — recovery via police and bank.

What is SEPA Recall and how long do I have?

SEPA Recall is a bank request to reverse a transaction. Most effective within 24 hours of booking. After that only with recipient cooperation.

Does reporting help if the scammer is unknown?

Yes. Police can request IBAN, phone and IP from banks/telecom. Many scammers are caught this way — your report is essential.

What if I was scammed via WhatsApp?

Same steps. Plus: report the profile to WhatsApp (in-app: user → "Report number"). Save chat history as evidence.

What if the amount is too small for police action?

File the report anyway — collective pattern triggers investigations. To recover: bank chargeback (within 14 days), Marktplaats Garantie if used, possibly small claim via debt collector (worth it from €500+).

How to spot a Marktplaats scammer in advance?

Too good deal, WhatsApp/email only (no Marktplaats chat), “sadly I can't come over”, asks for prepayment, Tikkie/iDEAL link from strange domain. Always use Marktplaats Garantie or pay cash on pickup.

Sources

🔎 Common search queries

Recognise your own search? Our answer above covers all of these variants.

“scammed on Marktplaats”
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“bank chargeback Netherlands”