Water leak or pipe burst — who do I call?
Water leak route depends on location: (1) On street or at water meter: Waternet 088 939 40 95 (option 1, 24/7). They manage public pipes. (2) Inside home (own pipes): certified plumber. Waternet doesn't handle private pipes. (3) Rental: inform landlord, he arranges plumber. (4) VvE building: call VvE manager for shared pipes. (5) Owned home: shut main valve, call plumber, photos for insurance. Emergency inside: main valve first.
Step by step
- 1Locate the leakFrom pipes inside home, or from meter/street? Determines who's responsible.
- 2Shut main valve in emergencyPrevent further damage. Main valve usually in meter cabinet or basement.
- 3Call Waternet for public leak088 939 40 95 option 1. Give address + where you see water. Technician comes ASAP.
- 4Plumber for home leakCertified via uneto-vni.nl. Emergency rate evening/weekend higher.
- 5Document for insurancePhotos of damage, plumber receipts. Contents insurance often pays out for sudden damage.
All contacts
Frequently asked questions
Why doesn't Waternet handle home leaks?
Waternet manages public pipes up to the meter. From meter inward is your property. But: leak ON the meter itself is Waternet.
Will I be compensated for damage?
Defective pipe of owner (tenant claims via landlord): insurance or civil. Waternet-error: claim at Waternet.
Water gushing from the meter?
Shut main valve immediately, then call Waternet. Meter is their responsibility. Don't unscrew yourself.
Sources
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