🛡️SafetyUpdated: May 2026

🛢️ Gas smell or leak — what to do?

Direct answer

On gas smell or leak act immediately + safely: (1) Shut main valve (at gas meter). (2) Open windows + doors — ventilate. (3) NO sparks: no smoking, no light switch or doorbell, NO mobile inside (spark can cause explosion). (4) Everyone outside. (5) Call from outside 0800-9009 (free, 24/7) — national outage line routes to network operator. (6) Life-threatening? Call 112. Wait safe distance for technician. Network operator repair free for public pipe; inside home owner/landlord responsible.

Number

0800-9009 free 24/7

First

Close valve + open windows

AVOID

Sparks (no mobile inside)

Step by step

1
Turn off the gas
Close main valve at gas meter. Usually in meter cabinet or near meter.
2
Ventilate
All windows + doors open. Air out gas ASAP. No fans (spark risk).
3
Avoid sparks + fire
No cigarettes, no light switches, no doorbell, no mobile phone inside.
4
Call 0800-9009 from outside
Free, 24/7. Give address + nature of report. Routed to local network operator.
5
Go outside + wait
Safe distance. Don't let anyone in. Technician arrives ASAP (often within 1h emergency).

All contacts

Nationaal Storingsnummer Gas + Stroom24/7 free for gas + power outages

For gas smell or power out

📞 0800-9009 🔗 gasenstroomstoringen.nl

112Life-threatening or explosion

For acute danger

📞 112

Eigen verhuurder / VvEIn-home repair

After public pipe fixed

GGD (gezondheidsklachten na gas)For CO poisoning symptoms

For headache/dizziness

📞 020-555 5911 🔗 ggd.amsterdam.nl

Frequently asked questions

Can I call on a mobile phone?

Yes, but OUTSIDE. Inside a mobile can spark and ignite the gas. Safe distance >10 meters.

Should I call the police?

Only on direct danger of explosion or fire dial 112. Otherwise 0800-9009 suffices.

Who pays for repair?

Network operator repairs street pipes free. Inside home: owner/landlord. For rental: inform landlord directly.

Sources

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