FFCheckBelastingCheck

Can the Tax Office require DigiD for all communication?

DIRECT ANSWER

No — for people without DigiD, written (paper) communication remains available. Statutorily guaranteed. On refusal: object + Ombudsman.

Reviewed by FFCheck-redactie · Last reviewed 2026-05-28

The Tax Office may make digital communication the default, but not the only option. Under Awb art. 2:14 + Electronic Administrative Traffic Decree, a citizen who can't/won't use DigiD has the right to paper equivalent. For people who can't do digital (elderly, disabled, non-Dutch): request "paper delivery" via Tax Office form (free). Renew this per assessment. Refusal complaint:

  1. internal Tax Office procedure
  2. National Ombudsmanhas been critical here repeatedly
  3. Persistent refusal: administrative court on human rights (ECHR art. 6access to remedies). Key: Tax Office sends no SMS or email with pay links (see sms-belastingdienst-scam). Official digital communication is EXCLUSIVELY via MijnBelastingdienst portal after DigiD login. Other "mailings" are scams.

Sources

Updated: 2026-05-28

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