Car towed — where do I get it back?
On towed car in Amsterdam: (1) Call Bergnet 088 888 11 00 with license plate for depot location. (2) Pay tow costs: Amsterdam 2026 ~€413 + storage €25/day. Often pay city first BEFORE depot releases. (3) Bring on pickup: valid ID, payment proof, vehicle registration. (4) Depot hours: usually office hours only (8:30-17:00). Evening/weekend: extra day storage. (5) Wrongfully towed? Appeal at city within 6 weeks of fine. Upheld: costs + tow fee returned. (6) Outside Amsterdam: call 14 020 or city info to ask which towing service active. Wrong parking 2026: enforcement intense via scan cars.
Step by step
- 1Verify if towedCall Bergnet or city with license plate. Missing on street = different scenario (theft report).
- 2Ask costs + payment locationAmsterdam often pay city first (city hall or online). Ask exact location + amount.
- 3Bring ID + payment proofNo valid ID + payment proof = no release. Vehicle registration also useful (proving original driver).
- 4Pick up during office hoursDepot usually 8:30-17:00 Mon-Fri only. Avoid extra storage day — collect right after payment.
- 5Unjust? Appeal within 6 weeksWrong parking without clear signage = appeal possible. Appeal letter to city, success rate ~25-40%.
All contacts
Frequently asked questions
Do I always pay upfront?
Amsterdam + big cities: usually yes. Some cities allow pay-at-depot. Wrongful appeal only possible AFTER payment.
Can I appeal?
Yes, within 6 weeks at city. Success rate 25-40% on unclear signage, defective meter or incorrect plate scan.
What if I don't know which towing co?
Call 14 020 (Amsterdam) or 14 + area code. City knows which towing co engaged. Bergnet is biggest Amsterdam tower.
Sources
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