How to file a complaint with energy company Pure Energie: the official channel, the deadline, and where to escalate (Geschillencommissie Energie) if it isn't resolved.
Tel 088-10 13 000. Post: Postbus 3141, 7500 DC Enschede. Oplossing binnen 10 werkdagen. Daarna GC Energie.
Source: pure-energie.nl · verified 2026-05-29
Use the official channel above. Include your customer number, the connection (address or EAN) and what's wrong.
Pure Energie must handle your complaint. No reply, or no satisfactory reply, within about 8 weeks? Then you can escalate.
Bring your dispute to the Geschillencommissie Energie within 12 months of your complaint. Small filing fee, refunded if you win.
If Pure Energie doesn't resolve your complaint, you can take it to:
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