How to reach ING: report fraud or phishing, file a formal complaint, and escalate to Kifid if it isn't resolved — verified channels and numbers.
Fraude/spoed 24/7: 020 22 888 00. Algemeen: 020 22 888 88. Phishing doorsturen: valse-email@ing.nl. Daarna Kifid.
Source: ing.nl · verified 2026-05-29
For anything urgent (a suspicious debit, stolen card, phishing) call ING's fraud line (see the note above) and freeze your card.
For a dispute or complaint, use the official channel above. Keep proof: dates, screenshots and transactions.
If ING doesn't reply or doesn't resolve it (usually after 8 weeks), bring your complaint to Kifid for free.
If ING doesn't resolve your complaint, you can take it (free) to:
Kifid →Paste the link, number or email and get an instant safety check — free, no account.
Open the scam-checker →