How to file a complaint with energy company Enexis: the official channel, the deadline, and where to escalate (Geschillencommissie Energie) if it isn't resolved.
Netbeheerder. Tel 0800-036 39 47. Schadeclaim binnen 4 weken, max EUR 3.500. Daarna GC Energie / ACM.
Source: enexis.nl · verified 2026-05-29
Use the official channel above. Include your customer number, the connection (address or EAN) and what's wrong.
Enexis must handle your complaint. No reply, or no satisfactory reply, within about 8 weeks? Then you can escalate.
Bring your dispute to the Geschillencommissie Energie within 12 months of your complaint. Small filing fee, refunded if you win.
If Enexis doesn't resolve your complaint, you can take it to:
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