How to reach bunq: report fraud or phishing, file a formal complaint, and escalate to Kifid if it isn't resolved — verified channels and numbers.
Spoed: 020 808 3666. Primair in-app chat. Fraude melden: bunq.com/contact/report. Klacht alleen via webformulier. Kifid binnen 1 mnd na eindantwoord.
Source: bunq.com · verified 2026-05-29
For anything urgent (a suspicious debit, stolen card, phishing) call bunq's fraud line (see the note above) and freeze your card.
For a dispute or complaint, use the official channel above. Keep proof: dates, screenshots and transactions.
If bunq doesn't reply or doesn't resolve it (usually after 8 weeks), bring your complaint to Kifid for free.
If bunq doesn't resolve your complaint, you can take it (free) to:
Kifid →Paste the link, number or email and get an instant safety check — free, no account.
Open the scam-checker →