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Scammed? Do this now
Pick what happened. For each situation you read what to do right now, whether you can get your money back, who to contact and which official sources say so.
Has money just left your account?
Call your bank straight away, on the number in your banking app, on your card or on your bank’s website. Never use a number from an e-mail or a chat.
The banks’ fraud numbers (Veilig Bankieren) (opens in a new window)What happened?
- Web shop never deliveredYou paid an online shop and received nothing, or the shop has vanished.Read what to do now
- Phishing or a fake bank employeeYou clicked a link or ‘the bank’ called, and money was taken from your account.Read what to do now
- WhatsApp fraudYou sent money to ‘your child’ on a new number, or you passed on your code.Read what to do now
- Account taken overSomeone took over your game, Instagram or e-mail account.Read what to do now
- Scammed on MarktplaatsYou paid a seller on Marktplaats and received nothing.Read what to do now
- Fake program or infected computerYou downloaded a fake program or your computer is infected, and money is gone.Read what to do now
- ID, BSN or DigiD sharedYou gave your ID document, BSN or DigiD to a scammer.Read what to do now
Still not sure it is a scam?
Check a website, phone number or e-mail address for free on Is Dit Veilig?, and read in the guides how the best-known tricks work.
Open Is Dit Veilig? All guidesMake your letter
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