How to file a complaint with energy company Westland Infra: the official channel, the deadline, and where to escalate (Geschillencommissie Energie) if it isn't resolved.
Netbeheerder (N.V. Juva). Tel 088-554 20 00. Post: Postbus 1, 2685 ZG Poeldijk. Wettelijk max 8 weken.
Source: westlandinfra.nl · verified 2026-05-29
Use the official channel above. Include your customer number, the connection (address or EAN) and what's wrong.
Westland Infra must handle your complaint. No reply, or no satisfactory reply, within about 8 weeks? Then you can escalate.
Bring your dispute to the Geschillencommissie Energie within 12 months of your complaint. Small filing fee, refunded if you win.
If Westland Infra doesn't resolve your complaint, you can take it to:
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