How to file a complaint with energy company Tibber: the official channel, the deadline, and where to escalate (Geschillencommissie Energie) if it isn't resolved.
Chat in de app. Tel 020 809 8888. Oplossing binnen 10 werkdagen. Daarna GC Energie.
Source: tibber.com · verified 2026-05-29
Use the official channel above. Include your customer number, the connection (address or EAN) and what's wrong.
Tibber must handle your complaint. No reply, or no satisfactory reply, within about 8 weeks? Then you can escalate.
Bring your dispute to the Geschillencommissie Energie within 12 months of your complaint. Small filing fee, refunded if you win.
If Tibber doesn't resolve your complaint, you can take it to:
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