How to file a complaint with energy company Stedin: the official channel, the deadline, and where to escalate (Geschillencommissie Energie) if it isn't resolved.
Netbeheerder. Tel 088 896 39 63. Post: Postbus 49, 3000 AA Rotterdam. Schadeclaim binnen 4 weken, max EUR 3.500.
Source: stedin.net · verified 2026-05-29
Use the official channel above. Include your customer number, the connection (address or EAN) and what's wrong.
Stedin must handle your complaint. No reply, or no satisfactory reply, within about 8 weeks? Then you can escalate.
Bring your dispute to the Geschillencommissie Energie within 12 months of your complaint. Small filing fee, refunded if you win.
If Stedin doesn't resolve your complaint, you can take it to:
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