How to file a complaint with energy company MEGA Energie: the official channel, the deadline, and where to escalate (Geschillencommissie Energie) if it isn't resolved.
Kies onderwerp "Ik heb een klacht". Tel 010-88 000 88. E-mail klanten@mega.nl. Daarna GC Energie.
Source: mega.nl · verified 2026-05-29
Use the official channel above. Include your customer number, the connection (address or EAN) and what's wrong.
MEGA Energie must handle your complaint. No reply, or no satisfactory reply, within about 8 weeks? Then you can escalate.
Bring your dispute to the Geschillencommissie Energie within 12 months of your complaint. Small filing fee, refunded if you win.
If MEGA Energie doesn't resolve your complaint, you can take it to:
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