How to file a complaint with energy company Frank Energie: the official channel, the deadline, and where to escalate (Geschillencommissie Energie) if it isn't resolved.
Tel 020 79 00 114. E-mail klantenservice@frankenergie.nl. Klacht tot 12 mnd bij GC Energie.
Source: frankenergie.nl · verified 2026-05-29
Use the official channel above. Include your customer number, the connection (address or EAN) and what's wrong.
Frank Energie must handle your complaint. No reply, or no satisfactory reply, within about 8 weeks? Then you can escalate.
Bring your dispute to the Geschillencommissie Energie within 12 months of your complaint. Small filing fee, refunded if you win.
If Frank Energie doesn't resolve your complaint, you can take it to:
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